I love love love the customer service at Zappos.com! This weekend, after a rambuncious kitty raced onto the kitchen counter knocking over and shattering a wine glass of mine I decided it was time to order some new glassware. It should also be said that I am rather clumsy myself and have done my fair share of glass shattering in the recent past too. This has resulted in lots of sets of three glasses…and that just seems weird. So I hopped on Zappos.com since they now carry much much more than shoes, and found some great glasses.

When I ordered a few days ago, they automatically upgraded my order to free overnight shipping which was fantastic. (They seem to this all the time!) But thats not all. The glasses arrived but unfortunately one was broken. I called customer service and not only was the lady I spoke with super friendly and chipper, but she didn’t question me at all, she didn’t ask me to return the set of glassware that was broken, she just said, ‘No problem, I am having a new set shipped out to you overnight at no charge, and please just keep the set you already have.’ Then she upped me to be a member of their VIP site which has even more perks.

WOW

Here’s hoping I can go a while without breaking these!